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Thursday 23 March 2017

Making enquiries

If your question is not answered by the information on this website, you are welcome to contact us. We can answer simple telephone enquiries about our services, but more complex enquiries should be put in writing. This allows us to provide a more considered and informed reply. Below we have listed some tips for writing an effective enquiry.

Tips for writing an effective enquiry

  • Be specific. What information, document or individual are you trying to find?

  • Mention any previous correspondence you have had with us on the topic so that we know what information we've already given you.

  • Mention any of the sources from the National Archives of Scotland (NAS) you have already consulted so that we do not recommend them to you again.

  • If you are unable to visit in person you may wish to hire someone to carry out research on your behalf. Information on commissioning research is available on the UK and Ireland Genealogy (GENUKI) site.


We read all incoming e-mails but we will not reply to e-mails which ask questions answered by our e-mail auto-response. If you know which search room or department to contact, use the appropriate e-mail as shown on our contact page otherwise use the general enquiries e-mail address. Do not send e-mails to multiple addresses as your enquiry will be redirected as necessary.
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Page last updated: Friday 30 September 2005

The National Archives of Scotland, H.M. General Register House, 2 Princes Street, Edinburgh, EH1 3YY; tel +44 (0) 131 535 1314; email: